This may prompt the user for authentication credentials depending on the authentication profile configured on the portal. Fixed an issue where, when GlobalProtect was installed for Android 10, the GlobalProtect app was not able to use the client certificate for authentication. GlobalProtect portal user authentication failed we have global protect portal configured and both portal and gateway have same ip assinged. Copyright 2007 - 2021 - Palo Alto Networks, http://www.okta.com/xxxhttp://www.okta.com/xxx> prompt, use the connect command to connect to portal vpn.wsu.edu. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Did you find a solution? From these logs it is possible to tell if authentication worked as intended, or if the authentication settings need to be adjusted. user@ubuntu:~$ globalprotect Current GlobalProtect status: OnDemand mode. 2. The GlobalProtect Portal will then direct the client to the GlobalProtect Gateway, which is located on the same device. On the web client, we got this error: "Authentication failed Error code -1" with "/SAML20/SP/ACS" appended to the URL of the VPN site (after successfully authenticating with Okta. Using a terminal window, type globalprotect. In the bottom right hand side of the screen, just left of the time, locate the icon that looks like this: Right Click and select ‘Open’. From the system tray, click GlobalProtect to open it. However when we went to upgrade to 8.0.19 and any later version (after trying that one first), our VPN stopped working. Citrix XenApp - AV Exclusions - Non persistent Session hosts. The member who gave the solution and all future visitors to this topic will appreciate it! Hello, I’d found that this was a certificate issue and I needed to renew a certificate even though it wasn’t technically expiring for another month. Even though GlobalProtect installed successfully on your Windows computer, it may not recognize the portal address. Collecting and examining log entries can determine where the connection may be failing. Connect to GlobalProtect VPN. This month’s edition of our software firewall... We have introduced a new BPA report! Any advice/suggestions on what to do here? In the event the Client crashed, Client logs can be collected from Start ->All Programs ->Palo Alto networks ->GlobalProtect -> PanGPsupport Firewall • Authentication failures o Verify the users can authenticate by browsing to the IP address of the portal and authenticating to it o View the authentication logs on the firewall in real time using the following command- tail follow yes mp-log … However when we went to upgrade to 8.0.19 and any later version (after trying that one first), our VPN stopped working. I am getting the following error, I re-posted because I should have taken some of the URLs out. Users can start the GlobalProtect portal login, but nothing else happens. Select ‘View’ and ‘Show Panel’. Did you find the issue with the client being empty @David_Worley ? The device will also automatically send credentials provided to Portal for authentication to the Gateway. For those and the folks I tested with, it all works great and as expected. With a different authentication profile configured on the GlobalProtect Gateway, this may cau… Is TAC the PA support? Reason: SAML web single-sign-on failed. > show global-protect-gateway current-user. sudo dpkg – i GlobalProtect_deb-5.0.8.deb. On occasion the GlobalProtect client/Agent may need to be downloaded onto the device again after ensuring all the previous instances have been removed. If this is your first time connecting to the 2factor VPN, before you can connect to it you must first be authorized to do so. As far as changes, would I be able to load configuration from old backup onto the newer OS to override any of those changes if there were any security changes for example? The LIVEcommunity thanks you for your participation! we have configured RADIUS for auth. Logs can be collected under : Troubleshooting > Logs > Log  = PanGP Service and Debug level = Debug, tail follow yes web-server-log sslvpn-access.log. The portal or gateway can use either a shared or unique client certificate to validate that … GlobalProtect creates a Virtual Private Network (VPN) connection between APS student devices and the APS network. Disabled/ Not Connected : GlobalProtect is disabled or failed to connect. The client would just loop through Okta sending MFA prompts. Connection Failed : Your computer is unable to connect. Click Accept as Solution to acknowledge that the answer to your question has been provided. Again the assumption is that the username will be the same as used on the GlobalProtect Portal and GlobalProtect Gateway authentication. See the Troubleshooting section of … Old post but was hoping you may have found the solution to your error as we are experiencing the same thing. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClYGCA0&refURL=https%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail%3Fid%3DkA10g000000ClYGCA0, Created On 09/25/18 19:25 PM - Last Modified 03/15/20 00:49 AM, It is recommended to gather logs from the GlobalProtect client to see at which stage the error occurred. Palo Alto Networks Announces Prisma Access 2.0. Authentication works for GlobalProtect Portal but fails on GlobalProtect Gateway. I'd make sure that you don't have any traffic getting dropped between Okta and your firewall over port 443, just to verify something within the update didn't modify your security policies to the point where it can't communicate. This issue occurred because the GlobalProtect was restarted during portal or gateway authentication. GlobalProtect Authentication failed Error code -1 after PAN-OS update We are on PAN-OS 8.0.6 and have GlobalProtect and SAML w/ Okta setup. See Also: Setting up and using GlobalProtect VPN for macOS; For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at consultant@northwestern.edu. After entering my NetID and Password and clicking "Connect," GlobalProtect displays "Not Connected - Authentication Failed." We are on PAN-OS 8.0.6 and have GlobalProtect and SAML w/ Okta setup. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! This connection ensures the internet on the devices is filtered. The button appears next to the replies on topics you’ve started. It has worked fine as far as I can recall. It is strange it is not showing a user name. If this happens, when you click Connect, nothing will happen. If credentials passed from the portal to the gateway are not recognized by the gateway, the user will be prompted to enter the password again. Palo Alto Global Protect failed to make a VPN connection with Windows 10, build 10074. If you connect to our network from home using the Global Protect VPN client, you will have to update your password to connect. Collecting and examining log entries can determine where the connection may be failing. If both the portal and the gateway are configured with the same authentication method, this problem will not occur. It should be a very recent entry after you get the error. If you don't have a subscription, you can get a free account. Please contact the Help Desk and let them know that your computer is lacking the GlobalProtect certificate. GPC-10239. Users will first be prompted to login with their domain username and password, then challenged again (by the gateway) to enter the one-time use password displayed on the RSA secure ID. Linux Operation. The GlobalProtect client first connects to the GlobalProtect Portal. Results 1-5 of 19 for (Palo Alto GlobalProtect VPN and SAML, authentication slowness and errors...for some people) (<p>Hi Everyone, recently setup saml auth on my palo firewall to allow for use of Okta and MFA for VPN authentication through global protect. Since you are hitting the ACS URL it would appear that the firewall is sending the request, but it isn't getting anything back from Okta. When I downgrade PAN-OS back to 8.0.6, everything goes back to working just fine. Redhat/CentOS – sudo yum localinstall GlobalProtect_rpm-5.0.8.rpm. If GlobalProtect is not functioning correctly, the device will not be able to connect to the internet. Best Practice Assessment (BPA) can now generate a Prisma Access BPA! 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